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Frequently Asked Questions
Everything you need to know about our silk, your order, and how to care for your sanctuary essentials. Can't find your answer? We're here to help.
"Momme" (mm) is the unit used to measure silk fabric weight — similar to thread count for cotton, but more meaningful. The higher the momme, the denser, more durable, and more effective the silk.
At 22-momme, our silk hits the sweet spot: heavy enough to deliver real benefits — moisture retention, reduced friction, temperature regulation — yet still beautifully fluid against your skin. Most entry-level silk products use 16–19 momme. We chose 22-momme because it's the grade where silk truly performs, night after night.
Yes. All Home Nest Art silk is made from 100% Grade 6A mulberry silk — the highest classification available. Mulberry silk is produced by silkworms fed exclusively on mulberry leaves, resulting in longer, more uniform fibres and a smoother, more lustrous finish than other silk types. We do not use charmeuse blends, polyester-silk mixes, or lower-grade alternatives.
Silk is a protein-based fibre — structurally similar to human skin and hair. This creates far less friction as you sleep, reducing hair breakage, split ends, and the creases you wake up with after sleeping on cotton.
Unlike cotton, which readily absorbs moisture, silk doesn't draw hydration away from your skin or your night serums. The result: your skincare routine works harder, and your hair stays smoother through the night.
Yes. Our silk is OEKO-TEX certified — independently tested and confirmed free from harmful substances, safe for direct skin contact including sensitive skin. We avoid artificial dyes and chemical finishing treatments wherever possible. If you have a specific sensitivity or allergy, please contact us and we'll provide full material details.
Hand washing is always the first choice:
- Fill a basin with cool or lukewarm water — never hot. Heat damages silk fibres.
- Add a small amount of gentle silk-specific detergent or mild baby shampoo.
- Submerge and gently agitate by hand for 2–3 minutes. Do not scrub or wring.
- Rinse thoroughly with cool water until it runs clear.
- Gently press — never wring — out excess water, then lay flat on a towel to dry away from sunlight.
Machine washing: If needed, use a mesh laundry bag, cold water, and the most delicate cycle available with a silk-safe detergent. Avoid fabric softeners — they coat silk fibres and reduce their natural benefits over time.
Always wash before first use to remove any residue from packaging and transport.
No to tumble drying. Heat is silk's primary enemy — never use a dryer. Always air dry flat, away from direct heat or sunlight.
For wrinkles: Use a cool iron only, with a thin pressing cloth between the iron and the silk. Alternatively, hang your silk in a steamy bathroom for a few minutes — steam naturally releases creases without direct heat.
We recommend washing every 1–2 weeks, in line with your regular pillowcase routine. If you use heavy night creams or facial oils, washing weekly will maintain both the silk and your skincare results. The cleaner your pillowcase, the more effectively the silk can work for you.
Store in a cool, dry place away from direct sunlight. Avoid plastic bags — silk needs to breathe. A cotton or linen dust bag is ideal, like the one your item arrives in. Keep away from perfumes and harsh chemicals, as prolonged exposure weakens silk fibres over time.
Our pillowcase fits standard and queen-size pillows (approximately 50 × 75 cm / 20 × 30 inches), with an envelope closure at the back to keep your pillow secure through the night. If you have a king-size pillow and would like to enquire about availability, please contact us at contact@homenestart.com.
- Pearl White — clean, classic, bright. Pairs with any bedding palette.
- Petal Pink — soft and warm. A gentle flush that works beautifully against neutral tones.
- Champagne Gold — warm, luminous, luxurious. Our most popular shade.
- Sterling Silver — cool, modern, understated. Ideal for minimal or monochrome bedrooms.
Colors may appear slightly different depending on your screen settings. Our care team is happy to help if you're unsure.
The Liquid™ Silk Robe is available in two sizes to cover a wide range of body types:
M (US 2–8) — designed for petite to regular frames
L (US 10–14) — designed for regular to fuller frames
Both sizes feature an adjustable tie belt for a personalised fit. Detailed measurements are listed on the product page. If you have specific sizing questions before ordering, please contact us at contact@homenestart.com.
Complimentary shipping on all orders over $100. For orders under $100, standard shipping is $7.99. No hidden fees — the price at checkout is the final price, including all applicable duties and taxes.
No. We ship on Delivered Duty Paid (DDP) terms to the US, UK, Canada, Australia, and EU. All customs duties and import taxes are pre-paid by us on your behalf. You will not receive any surprise fees at your door.
Please contact us within 48 hours of delivery at contact@homenestart.com with clear photos of the damage. We will cover return shipping and arrange a replacement or full refund immediately — no questions asked.
We accept returns within 30 days of delivery, provided the item is unused, unwashed, and in its original packaging with tags attached. Due to the intimate nature of silk products, we cannot accept returns on items that have been worn, slept on, or washed.
Email contact@homenestart.com with your order number and reason for return. We'll provide a Return Merchandise Authorization (RMA) number and the correct return address. Please do not send items back without an RMA — returns sent without prior authorisation cannot be processed.
For change-of-mind returns (wrong colour, changed your mind), return shipping is the customer's responsibility. If your item arrived damaged, defective, or incorrect, we will cover all return shipping costs in full.
Once your return arrives and passes quality inspection (typically 3–5 business days), we'll notify you by email and process your refund to the original payment method. Allow a few additional days for the credit to appear depending on your bank.
Yes — if your order has not yet been dispatched, contact us as soon as possible at contact@homenestart.com for a full refund. Once an order has shipped, cancellations are no longer possible, but you are welcome to initiate a return once it arrives.
- Touch test: Real silk feels cool initially, then warms to your body temperature. It never feels plasticky or uniformly slippery.
- Light test: Hold it to light — genuine silk has a natural, shifting lustre that changes with angle. Synthetic imitations have a flat, consistent shine.
- Burn test: A thread of genuine silk burns slowly, smells like burnt hair, and leaves a soft crushable ash. Synthetics melt, smell chemical, and leave a hard plastic bead.
All Home Nest Art products ship with authenticity documentation confirming Grade 6A mulberry silk and OEKO-TEX certification.
Yes. The Sculpt™ Rose Quartz Duo uses 100% authentic natural rose quartz — not dyed synthetic stone or glass. Natural rose quartz stays noticeably cool to the touch, feels heavier than glass of the same size, and carries subtle natural colour variations that synthetics cannot replicate. It is not bleached or artificially coloured.
Every Home Nest Art product must meet three criteria before it earns a place in our collection: the finest available grade of its material, a design that serves a genuine restorative purpose, and safety certification confirming it is free from harmful substances. If a product doesn't meet all three, it doesn't ship.
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