At Home Nest, we’re committed to delivering high-quality decor that brings beauty and calm into your space. If you experience any issues with your order, we’re here to help. Simply contact us at contact@homenestart.com, and we’ll respond within 24 hours.
❌ 1. Order Cancellation
To cancel an order, please reach out to our customer care team within 1 hour of placing your order.
⛔ Note: Orders cannot be canceled once they’ve been shipped.
🔁 2. Return & Refunds
We offer flexible return options to give you peace of mind.
✅ 2.1 Standard Returns (Without Seel Protection)
We accept returns and exchanges for unused and undamaged products within 30 days of delivery.
Eligibility Requirements:
-
Items must be unused, in original condition, and in original packaging.
-
Wall art prints: Must be unmounted and free of damage.
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Linen products: Must be unused, unwashed, free of stains, and returned in original packaging.
🚫 Non-returnable items: Used, damaged, customized, or hygiene-sensitive items.
How to Start a Standard Return:
| Step |
Action |
| 1. |
Contact Customer Care within 30 days and provide reason & photos (if applicable) |
| 2. |
We’ll send return address after approval |
| 3. |
Refunds will be processed within 2 business days after inspection |
Return Shipping Policy (Without Seel Protection):
| Customer Type |
Free Return Available |
Label Provided |
Shipping Reimbursed |
| US Customer |
✅ |
✅ (Prepaid) |
❌ |
| Non-US Customer |
✅ |
❌ |
✅ (based on receipt) |
| If Free Return Used |
❌ |
❌ |
❌ |
Each order qualifies for one free return within 30 days.
📦 US customers may request a discounted return label from us if needed.
⚠️ Returns due to merchant error (e.g., wrong item) are always eligible.
🛡 2.2 Seel Return Assurance (With Seel Protection – US Only)
If you purchased Seel Return Assurance during checkout, your order is covered by a 7-Day “Love It or Return It” Guarantee — no questions asked. (Available only to US customers)
Benefits of Seel Return Protection:
-
✅ Return shipping is 100% free, no matter the reason
-
✅ Even opened or lightly used items can be returned within 7 days
-
✅ Easy online return process through Seel
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✅ No need to contact Home Nest directly
How to Start a Seel Return (US customers only):
Simply follow the instructions in your Seel confirmation email or visit your order details page to begin the return process.
🔁 3. Exchanges
To exchange an item:
-
Follow the same steps as a return (either Standard or Seel)
-
We’ll confirm the new item and any price difference
-
Once your return is received, we’ll ship the new item within 3 business days
💳 4. Refund Processing Time
| Payment Method |
Estimated Refund Time |
| PayPal |
3 business days |
| Credit/Debit Card |
10 business days |
🔄 If your payment method has expired, please contact your provider.
🙋 Need Help?
Our support team is ready to assist.
📧 Email us at contact@homenestart.com with your order number and details.
We’ll respond within 24 hours!
🛡 Return Shipping Insurance (via Seel)
At Home Nest, we partner with Seel to offer optional Return Shipping Insurance at checkout. This gives you added peace of mind if you need to return your item later — with no shipping fees or hassle.
What is Return Shipping Insurance?
Return Shipping Insurance is a small, optional fee you can add at checkout. It protects you from unexpected return shipping costs by providing a prepaid return label if you decide to return eligible items. Instead of paying full shipping later, you're covered upfront.
Can I Return Multiple Items?
Yes! If you purchased Return Shipping Insurance, all eligible items within the same order are covered under one return request. You'll receive a single return label to return them together.
Can I Get a Refund on the Insurance Fee?
Return Shipping Insurance is non-refundable, unless your entire order is canceled before shipping. If canceled in time, Seel will refund both the insurance and the order.
What Items Are Not Eligible?
Oversized, fragile, or heavy items may not qualify for this protection. In such cases, standard return shipping applies.
How Do I Track My Return?
After submitting a return through the Seel Resolution Center, you can:
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Instantly download your prepaid return label
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Track your return status in real-time
-
Receive updates on your refund progress
Is This Available Outside the US?
Currently, Return Shipping Insurance is only available to US customers. International support is coming soon.
Need Help with Seel?
For questions about your Seel coverage or returns, please email merchant@seel.com or refer to your Seel confirmation email.
📝 If you see the Seel Return Shipping Insurance option during checkout, we highly recommend selecting it for a stress-free return experience.
